Payment & Ordering

Which payment methods do you accept?

We accept a wide range of secure payment options including PayPal, Credit/Debit Cards (Visa, Mastercard, American Express), Direct Bank Transfer, and more. You can view all available payment methods during checkout.

Why was my payment declined?

Payments may be declined for various reasons, including incorrect billing details, insufficient funds, or restrictions from your payment provider. Please double-check your information or contact your payment provider directly.

Do you accept international credit/debit cards?

Yes, we accept international credit and debit cards.

Why isn't my card working?

If your card is declined, it may be due to incorrect billing details or mismatched addresses. Declined funds typically return to your account within 2–3 business days.

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Shipping & Delivery

Do you offer free shipping?

Yes, we offer free shipping for all orders over €100.

How long will it take for my order to arrive?

Delivery time depends on the shipping method selected at checkout. We offer same-day dispatch for orders placed before 3 PM (GMT).
Our warehouse is located in Manchester, United Kingdom, ensuring fast delivery across Europe.

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E-cigarette & Vaping Basics

I'm new to vaping. Where should I start?

We recommend starting with a Starter Kit. These kits include a rechargeable battery, clearomizer, coils, and charging accessories.

What strength e-liquid should I choose?

Based on smoking habits:

• Heavy smoker (20+ cigarettes/day): 18mg/ml

• Moderate smoker (10–20 cigarettes/day): 12mg/ml

• Light smoker (<10 cigarettes/day): 6mg/ml

• Nicotine-free: 0mg

How long will my battery last?

Approximate usage times:

• 650mAh: 6–8 hours

• 900mAh: 9–11 hours

• 1100mAh: 12–14 hours

• 1300mAh: 15–16 hours

How long does a 10ml e-liquid last?

Typically 7–10 days for someone who previously smoked about 20 cigarettes per day.

How do I fill my clearomizer?

Top-fill:
Unscrew mouthpiece → tilt → fill along the side → avoid center tube → close securely.

Bottom-fill:
Unscrew base → fill along the sides → avoid center tube → reattach → wait a few minutes to saturate.

VG vs PG

• VG: thicker, sweeter, larger clouds, smoother throat hit

• PG: thinner, stronger throat hit, more flavor intensity
  If sensitive to PG, choose VG-based liquids.

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Safety & Health

Are e-cigarettes safer than cigarettes?

Vapes do not produce tar, carbon monoxide, or ash. Research shows vaping is significantly less harmful than smoking.
Products are for adults 21+ only and not recommended for pregnant/nursing women or people with health conditions.

What is Temperature Control (TC)?

TC lets users set a specific temperature to avoid overheating and dry hits, improving flavor and coil life.

Why am I getting e-liquid in my mouth?

Common causes include overfilling, flooding, or storing the device upside-down. Always keep the device upright.

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Returns, Exchanges & Refunds

What is your return policy?

vapesRoo accepts returns/exchanges within 28 days for unused, unopened products.
Defective items must be reported within 72 hours of delivery.
Contact: support@vapesroo.com

How do I start a return?

Email support@vapesroo.com with:

• Full name

• Order number

• Date of purchase

• Reason for return

• Photos/videos of the issue (if applicable)

We will provide instructions and an RMA number once approved.

Excluded items (no returns once opened):

• E-liquids

• Coils

• Tanks/atomizers

• Batteries/chargers

• Disposable devices

• 420 products

Wrong or defective item?

Report within 72 hours and we will replace or refund.

Returns due to buyer’s remorse

Allowed only if unopened and unused within 28 days.
A 20% restocking fee applies; customer covers return shipping.

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Promotions & Discounts

Why isn't my discount code working?

Only one discount code per order.
Codes do not apply to sale or clearance items.
Ensure your cart meets the requirements.

Are sale items returnable?

Sale and clearance items are final sale and cannot be returned or refunded.

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Rewards Program

How does your points system work?

Please visit our Rewards Portal for full details.

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Customer Support

Still have questions?
Our support team is here to help.

📧 Email: support@vapesroo.com
📱 WhatsApp: +86 17328777519
🌐 Website: www.vapesroo.com

Thank you for choosing vapesRoo, your trusted source for premium vaping products.